Privacy Policy

This Privacy Policy describes how Tim Optimum d.o.o. ("we," "us," or "our"), operating under the brand "The Manger," collects, uses, and discloses your Personal Information when you visit or make a purchase from our website (the “Site”).

1. Collection of Personal Information

When you visit our Site, we collect various types of information from you. This information is collected directly from your input on forms, automatically through your website activity (like cookies), and from third-party services such as payment processors or analytics providers. We refer to any information that can uniquely identify an individual as “Personal Information”.

The types of Personal Information we collect may include:

• Full Name
• Email Address
• Shipping Address
• Billing Address
• Phone Number
• Payment Information (processed securely via Stripe)
• IP Address
• Device Type
• Browser Type
• Pages Visited
• Purchase History

2. How We Use Your Personal Information

We use the personal information we collect for various purposes, including:

• To process and fulfill your orders, including order processing and delivery.
• To provide customer support and respond to your inquiries.
• To send you order updates and important information about your purchase.
• For marketing communications, if you have opted-in to receive them.
• To improve our website's functionality and your overall user experience.
• For security purposes and to prevent fraud.
• To comply with our legal obligations.

3. Sharing Personal Information

We may share your Personal Information with certain third-party service providers who assist us in operating our website and fulfilling our services to you. These include:

• Stripe: For secure payment processing.
• Shipping Carriers: To facilitate the delivery of your orders.
• Google Analytics: For website analytics, to understand how users interact with our site and improve it.
• Advertising Partners (Facebook Ads, Google Ads): To provide personalized advertising based on your interests and activity, where permitted by law and your preferences.

We confirm that we do not sell your personal information to third parties. We may also share your information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request for information we receive, or to otherwise protect our rights.

4. Data Retention & Security

We retain your personal data for as long as necessary to fulfill the purposes for which it was collected, including for legal and tax compliance, or until you request its deletion, or as long as your account remains active.

We implement general security measures to protect your personal data. These include data encryption (SSL), storing data on secure servers, and implementing access controls to limit who can access your information.

5. Your Rights (GDPR Compliance)

As we operate from Slovenia and serve users, we comply with the General Data Protection Regulation (GDPR). Under GDPR, you have the following rights regarding your personal data:

• Right to Access: You have the right to request copies of your personal data.
• Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• Right to Erasure: You have the right to request that we erase your personal data, under certain conditions.
• Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
• Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
• Right to Withdraw Consent: Where you have provided consent for processing, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us using the details provided in the "Contact Us" section below.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies on our website for various purposes, including essential website functionality, remembering your preferences, conducting website analytics to understand user behavior, and for personalized advertising.

We utilize a cookie consent banner or mechanism to allow users to manage their cookie preferences in compliance with applicable regulations.

7. Children's Privacy

Our website is not intended for children under the age of 16, and we do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

9. Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at info@themanger.com or by mail using the details provided below:

Tim Optimum d.o.o.
Sagadinova 15a
2250 Ptuj, Slovenia

Last updated: June 9, 2025